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Optimizing costs and managing efficiencies within dispersed IT and communications estates will challenge enterprises. IT infrastructure and operations leaders should evaluate evolved telecom expense management offerings for a cost-effective and efficient solution to I&O costs.

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Centralization

Having a single unified platform to view, control, effectively navigate and manage evolving communications as well as IT assets services and consumption-based elements is critical for digitalization and cost-efficient scaling.

Digitialization

Trends toward digitalization will place even more pressure on enterprise resources and governance to control budgets and services associated with managing communications, cloud-based applications/infrastructure and emerging IoT services.

Costs

Many enterprises struggle to rein in their telecom service spend, which globally represents 15% (over $514 billion year-end [YE] 2017) of global IT spend ($3,526 billion).

 

What is TEM?

TEM is a specific, but challenging function within IT and cost management. TEM providers are evolving their offerings as enterprises' range of fixed (voice and data) and mobile devices grow and diverge. These include consumption-based services and other IT-related services and inventory tracking, such as unified communications and collaboration (UCC), voice over Internet Protocol (VoIP) and IoT expense management as enterprises embrace digitalization.

Gartner, Market Guide for Telecom Expense Management Services, 2018, Lisa Unden-Farboud, Katja Ruud, Pablo Arriandiaga, 02 May 2018

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