Telecom Expense Control | Mobile Management

The growth of mobile and wireless devices is a double-edged sword for many enterprises. On the one hand, employees can access colleagues and corporate data at any time and from any place. On the other, Procurement and Telecoms departments struggle to control the usage, security, costs and spread of mobile devices.

What are the costs of mobile devices across different countries? Can rate plans be re-negotiated according to different users’ profiles? What are the comparative rate plans across multiple vendors?

A significant portion of all MDSL Telecom Expense Manager projects begin with a request to help manage mobility requirements. Not just because of our extensive experience in contract negotiation around the world, but because we turn cost transparency into an ongoing, automated mobile phone management process that delivers long-term savings through Wireless Expense Management (WEM) and Mobility Lifecycle Management (MLM).

What is Wireless Expense Management (WEM)?

Like TEM solutions, WEM aims to provide a clear picture of wireless spend. However, there are several differences:

Wireless devices are replaced and upgraded more often than traditional telecoms services. Because the request often originates from the end-users themselves, WEM solutions need to feature an easy-to-use interface for users and managers to make the change.
Many businesses reimburse their employees for wireless expenses and business calls. WEM solutions need to include online billing, so users can process their expenses.
Mobile phones face a range of governance, risk management and compliance issues, with different European countries applying different confidentiality regulations. The MDSL WEM solution includes personal call tagging, to comply with local data protection laws.
Wireless price plans change far more rapidly than traditional landline services, requiring some method of automated rate analysis to determine whether phone plans and usage are fully optimised.

What is Mobility Lifecycle Management (MLM)?

MDSL is uniquely positioned to control the asset provisioning, service orders, billing and inventory issues relating to the enterprise mobility market. MLM adds the dimension of managing mobile assets in terms of security, upgrades, end-user support and maintenance.

As the smartphone and wireless data market grows, so organisations increasingly need processes for centrally downloading software to mobile devices, wiping data remotely if handsets are lost and monitoring applications to ensure compliance and maintain security.

MDSL TEM provides a unique architecture which integrates with existing mobile device management systems, giving a complete MLM solution across all regions. As a result, global enterprises have a single inventory of their mobile assets and can access advanced MLM functions to configure devices, manage applications, protect against loss and recover data.

To find out more about the WEM and MLM benefits of MDSL's Telecom Expense Manager solution, please request a call back using the button above or contact us via email.