TELECOM LIFE-CYCLE MANAGEMENT

Frequently, in large organisations, Purchasing, Accounts Payable and the IT/Telecom Department have different goals. Purchasing looks to minimise cost and maximise supplier relationships, IT and Telecom aim to manage and control the different purchased solutions while Accounts Payable seeks to expedite supplier payments.

Managing these conflicting objectives and their related processes has become increasingly complex – yet many businesses still rely on paper-based systems or incompatible software solutions which don't "talk" to each other:

• SAP for the ERP system
• Remedy or Service Now for ticketing and incident reporting
• Service Now or Ariba for requesting services
• Other systems for payment, ordering etc…

By capturing and managing all telecom information online throughout the entire life cycle process, and then optimising the procurement, invoice validation and payment processes, Smart TEM’s Telecom Life-Cycle Management (TLM) tools ensure prices and contracts are negotiated thoroughly, invoices are validated fully, inventory is updated accurately and in a timely fashion, purchase orders are generated correctly and payments are remitted on time.

Key points

• Control user requests
• Accelerate authorisations
• Ensure the telecom inventory is kept up to date
• Synchronise back-office functions (invoice reconciliation and approval, dispute creation and settlement etc) and integrate with other corporate systems
• Integrate your suppliers’ e-selling solutions to streamline the buy-sell process