IP Telephony (IPT) has boomed recently, with Voice over IP (VoIP) becoming the standard technology for a growing number of businesses. Many have also added a layer of Unified Communications (UC) technology.
However, there are also a number of hidden and potentially costly challenges for Billing Management.
For example: how do you correctly allocate the cost of a call which originates on your private IPT network, but which has to go “off-net” to reach an external Public Switched Telephone Network (PSTN) number (“off-net” billing)?
MDSL’s experience shows that – typically – as many as 15% of calls made across international corporate IPT networks go “off-net”. The problem is that, without an appropriate TEM solution, it’s impossible to accurately re-allocate the cost of those calls.
Smart TEM’s award-winning VoIP Portal not only re-allocates all off-net costs correctly but, at the same time, highlights opportunities to further optimise the IPT network.
Click here to learn more about “Off-Net” Billing
Key points
- Easily manage the call charge back of break out call from a VoIP network.
- View on a global map where calls leave the MPLS network and where they originated from.
- Automatically calculate charge allocation for calls “breaking out” from the network.
- Spot routing problem when calls jump to the PSTN when VOIP network is present.
- Analyse call traffic and calculate Return on Investment for new gateway