Empowering users to manage their own requests and track usage helps drive down the total Cost of Service.
The Smart TEM User Portal reduces the number of calls to your internal helpdesk by giving your end-users responsibility for initiating their own Request & Authorisation process. At the same time, it simplifies their work by making basic services instantly actionable – for example, provisioning a new handset or adding new accessories.
- Instant access to all inventory owned by a single user – or the whole team
- Greater user control, enabling users to raise their own trouble tickets if required
- High level view of usage and costs together with peer comparison, for better auto-regulation
- Users can request new services themselves, with minimal management input into the authorisation process.
- Users can view and track their own requests, dramatically reducing calls to the help desk and driving greater user satisfaction.
Smart TEM User Portal modules