Shared Services Reporting Portal
The Smart TEM Shared Services Reporting Portal is a unique way to centralise access to enterprise telecom data and manage the corporate telecom service spend.
Using the portal, local IT and Telecom managers can achieve major efficiencies in the way they manage and administer the company's Data, Fixed Voice and other telecom services (MPLS, leased line, ADSL etc).
- Automatic alerts warn managers about impending over-capacity situations, enabling them to take immediate corrective action by requesting, authorising and procuring additional services directly from the relevant vendors
- Cost and other relevant data for all central telecom services are readily available at all times.
The portal enables managers to drill down into the reports to find more detail. Example: drill down from country level, to city, site and individual trunk line level to view the different MPLS VPNs per site.
Key points
- Self-service for local IT and Telecom management needs
- Instant access to all telecom inventory assets globally, by country or by individual site
- View cost and trends by geography and/or vendor
- Manage budget and control spend with efficient telecom billing management
- Give control to users, by letting them raise trouble tickets if they notice an error
- Control capacity availability and usage across the organisation