Shared Services Reporting Portal
Smart TEM’s Shared Services Procurement Portal is a unique way to centralise access to enterprise telecom data and manage the formal procurement of corporate telecom services, all from a single point.
Using the portal, local IT and telecom Managers can achieve major efficiencies in the way they request and procure the company's Data, Fixed Voice and other central telecom services (MPLS, leased line, ADSL etc)
- Local managers can easily request services and follow corporate best practice by answering pre-defined questions online, while vendors can readily connect to the portal to answer quotation requests.
- A detailed audit trail tracks every step in the life-cycle process, in the event of a dispute or vendor SLA review.
- This brings a number of organisational benefits, boosting employee engagement, centralising process management, reducing the number of manual tasks and enabling administrators to achieve significantly more with minimal input.
The portal enables managers to drill down into the reports to find more detail. Example: drill down from country level, to city, site and individual trunk line level to view the different MPLS VPNs per site.
Key points
- Share information across the internal IT community.
- Streamline the service ordering process.
- Instant access to all inventories by technology type, site or cost.
- Empower local telecom managers to request Data, Fixed Voice or other central telecom services , through easy-to-use workflows.
- Ensure process consistency.
- Automated workflows push the right information to the relevant stakeholders, with zero central intervention.
- Reduce costs, through online vendor quotation submission system.