Online Portal

The MDSL Online Portal provides a user-friendly web interface where managers and end-users can view their inventory, report a missing handset, action outstanding issues, request or authorise new services or simply view usage reports. Managers can readily access data for their teams or business units at any time, wherever those team or unit members are located.

The MDSL's Online Portal is more than a simple reporting tool – it acts as a window between users and the IT Department.

Corporate Vision

In additional to the Online Portal, MDSL provides senior managers with “Corporate Vision”: a personalised business intelligence environment with an easy-to-use dashboard interface, for viewing Advanced Dashboards and Multi-dimensional (OLAP) Reporting.

• Follow current performance and trends via personalised dashboards
• Track core operational processes, with continuous data re-freshes
• Track progress against strategic corporate goals
• Drill-down to reports and analysis for additional information.
• Map key connections among departments plus cause-and-effect relationships across departments
• Monitor ongoing operation parameters
• Access to expanded data sources keeps your TEM decisions aligned with corporate goals
• Easy, drag-and-drop interface lets you create attractive, interactive dashboards “on the fly”
• Build new dashboards using existing reporting systems 
• Monitor execution of corporate strategic objectives at each level of the organisation.

Automating new service requests is a major part of a successful Telecom Expense Management solution.

Delivered via the Online Portal, MDSL’s Request & Procurement Manager (RPM) module is a web-based, self-service eProcurement application for end-users and managers, offering a complete telecoms Procure-To-Pay solution. End-users can request services from an easy-to-use and secure browser interface, choosing from a catalogue of services and equipment directly under your control.

• Unique interface for request services across the world
• Presents local catalogue according to user location
• Prices shown in preferred currency (user-customisable)
• Automates all eProcurement activities across your vendors (wireless, fixed or services)
• Personal order tracking improves user visibility of the process
• Managers can order on behalf of their end-users
• Ensures compliance with internal policy

The MDSL Self-Certification module allows financial and telecoms managers to communicate internal costs to business managers for service validation and cost approval.

As a result, it helps you quickly to optimise your systems and processes, and significantly reduce your spend.

MDSL’s Call Tagging module is designed to help organisations manage their mobile phone spending better. Vodafone research* has shown that for every 500 handsets, organisations spend $128K pa simply trying to manage, identify and recover personal call charges.

The Call Tagging module lets employees view their monthly call record online and mark calls as business-related or personal, as required, cutting administration costs by up to 90%.

*Vodafone, July 2006. Sample base: 7,500 large companies with over 250+ employees and 500+ company-provided mobile phones. On average 1,000 hours a month was spent across the organisation managing bills.

MDSL’s Budget Management module puts you firmly in control of historical services spend by making information visible, available and accessible in real-time to everyone involved in the budgeting process.

Financial controllers can create rules for next year’s budget, simulate future budgets and seek approval from the relevant people. Once budgets are approved, information is communicated to the General Ledger and automatically updated in the MDSL application for regular budget management reporting next year.