There are varying definitions for unified communications (UC) and if you speak to just a handful of leaders from different industries, they will most likely have a different take on the topic. Put simply though, unified communications ties together the ways we communicate, allowing people to send a message on one device and receive the same communication on another.
Emerging in the 1980’s, UC quickly turned from a long-term trend to a key investment and opportunity, which played a role in the growth of enterprise. Over the past decade, CIOs and IT Directors have used UC to help companies improve efficiency and achieve growth. The need to communicate seamlessly across a variety of devices is paramount to surviving in today’s globalised economy. Now, according to a Frost and Sullivan report, more than 52% of employees surveyed used UC applications.