The Dispute Management component enables end-to-end tracking of invoice-related disputes, providing control of documentation and information messaging to facilitate timely and mutually acceptable dispute settlements.

TEM Dispute management component greatly helps the relationship between customer and vendors as it produces clear and documented credit requests.

The MDSL TEM Dispute Management component automatically notifies vendors with built in templates describing precisely the disputed items and the outcome desired by the customer. Customers can dispute a whole bill, partial bill or a price component.

Figure: Financial report of disputed amounts

The workflow system makes sure that when a dispute is recorded, the status of its progress to resolution is tracked until it is fully resolved. The ‘owner’ of the dispute case receives email notifying on the development of each dispute and can be alerted if the case is not closed in a specified time.

In order to give management a complete view of open cases and the financial impacts of them, TEM generates dispute reports providing detailed information about open cases.

The reporting tool enables management to have a clear view of open and closed cases. Reports can be automatically generated listing the open cases by stage status, credit due, forecast credit payment per month, and others.

These reports can be shared with the vendors reminding them of unresolved credits due and can be an ideal basis for the renegotiation of future SLA.