Global Mobile
Phone Management

The increased use of mobile and wireless devices is an advantage – and a disadvantage – for enterprises. On the one hand, employees can stay connected for longer in more places. On the other, procurement and telecom departments find it difficult to control the usage, costs and spread of mobile devices.

What are the costs of mobile devices across different countries, for example? What trends are emerging? Roaming charges in Europe and Asia are often the biggest spend – but is it true for every user? Can rate plans be renegotiated according to the profiles of different users like international travellers and national sales forces? What are the comparative rate plans across multiple vendors?

Questions like these are prompting many companies to turn to MDSL – indeed, 80% of our projects begin by managing mobility requirements. Not just because of our extensive experience in contract renegotiation in the US, Europe and Asia. But because we turn spend visibility into an ongoing, automated mobile phone management process that delivers long term savings through Wireless Expense Management (WEM) and Mobility Lifecycle Management (MLM).

What is Wireless Expense Management?

Like traditional Telecom Expense Management (TEM), the aim of Wireless Expense Management (WEM) is to provide a complete and clear picture of wireless spend. There are, however, several significant points of difference.

1. Wireless phones are replaced and upgraded more often than traditional telecom services. Because the request often comes from end-users, WEM must feature an easy-to-use interface for end-users/managers to make the change.

2. Many firms reimburse their employees for wireless expenses and business calls. WEM must therefore possess online billing so that end-users can request expenses reimbursement.

3. Mobile phones face a range of governance, risk management, and compliance issues, with some European countries having strong confidentiality regulations that WEM must take into consideration. The MDSL solution offers online billing with personal call tagging that respects the local data protection regulations.

4. Mobile phone plans change far more rapidly than traditional landline services. To ensure ongoing savings, enterprises need to have a method of automated rate analysis to determine whether phone plans and usage are properly optimised.

MDSL is positioned as the leading provider of global WEM solutions. Our customers benefit every day from the successful implementation of the MDSL WEM solutiion.

What is Mobility Lifecycle Management?

Mobile phone management providers like MDSL are uniquely positioned to control the asset provisioning, service orders, billing and inventory issues related to the enterprise mobility market. Mobility Lifecycle Management (MLM) brings the additional concept of managing mobile assets in terms of security, upgrades, end-user support, hardware management and meeting day-to-day requirements.

As the wireless market continues to move towards smartphones and wireless data networks add further bandwidth and speed, so enterprises need to download software centrally to mobile devices, remotely wipe out data if mobiles are lost, and monitor the applications present on mobile devices to validate compliance.

MDSL provides a unique architecture that can integrate with Mobility Device Management giving a complete MLM solution across all countries. The result? Global enterprises have a single inventory of their mobile assets and are able to access advanced MLM functions for device configuration, application management, theft-loss protection and recovery.

To find out more about MDSL’s Wireless Expense Management and Mobility Lifecycle Management solutions, please call us on +44 (0) 1892 545 353
or contact us via e-mail.