Solution Support

Behind MDSL’s telecom expense management solution is an extensive customer service operation that provides the support you need to minimise any downtime and maximise your investment.

Using the world-class ‘follow-the-sun’ model, our support staff are committed to providing dependable, timely resolution of every telecom expense management enquiry. With response centres in North America, Europe and Asia-Pacific, support is offered via the telephone or online and is available in English, Japanese and Cantonese and optionally in French, German, Spanish, Italian, Swedish, Finnish and Flemish.

Help Desk Support is provided by a global team of telecom expense management specialists who are committed to the rapid resolution of issues and who offer a single point of accountability.

Site Administration provides rapid execution of operational tasks on your telecom expense management database, including the modification of user roles and permission levels, the addition and removal of users and vendors, and the modification of site default settings.

The Reporting Support Desk offers advice, guidance and information to support your corporate and end-user reporting requirements. Helping you to increase competency amongst users by reinforcing reporting best practice and giving greater consistency and quality in online reporting.

To find out more about MDSL’s telecom expense management support services, please call us on +44 (0) 1892 545 353 or contact us via e-mail.