Business Process Outsourcing

MDSL improves and automates your telecom cost management by providing best in class services globally. Which means everywhere and anywhere you may need them.

From managed services to a complete business process outsourcing service, MDSL provides complete telecom lifecycle management of your telecom estate.

MDSL will help you to improve your processes, create ongoing cost savings, manage the day-to-day cost process, eliminate all unnecessary expenditure and give you cost transparency across your national and global operations.

MDSL will help you wherever your issues exist. MDSL have an extensive experience of managing:

• Mobile (US, Europe, Asia)
• Data Networks – MPLS (US, Europe, Asia)
• Voice Networks (US, Europe)

Our business process outsourcing services include:

• Online Portal

  The Online Portal provides an easy to use web interface where Managers and End Users can view their inventory, act on it, request new services or simply view usage reports. Managers can also do this for their teams, wherever their team members may be located around the world.

• Corporate Vision

  In additional to the Online Portal, MDSL provides senior managers with the “Corporate Vision” Online tool that provides Advanced Dashboards and Multidimensional (OLAP) Reporting capabilities.

  Advanced Dashboard provides a personalised business intelligence environment with a simple-to-use dashboard interface where corporate users can choose to view a set of published dashboards or create their own attractive, and interactive dashboard information and KPIs relevant to their function.

  Multidimensional Reports are indispensable when analysts need to deliver summarized information for management that go beyond high level dashboard content. The primary benefit of Multidimensional Report tool is that it provides a free flowing environment in which an analysts can quickly and easily slice and dice TEM data without going through the hassle of running a writing complex database queries or developing their own custom analysis tools.

  Analysts can identify trends, uncover relationships, and provide multiple perspectives on the performance of an organization – all within seconds.

• Telecom Inventory Management

  Our global TEM knowledge base is designed to give our customers a detailed view of their global telecom estate by site, country, region or by cost centres, unit, department, division etc. ensuring that our customers have a complete control of what they own.

  It manages the complete telecom procure to pay process, from request and authorization through ordering and services delivery, keeping track of SLAs negotiated with vendors. The service thus ensures the complete and automatic updating of your inventory of your estate.

  Option 1: MDSL can provide a help desk to users in English, German, French, Dutch, Spanish, Cantonese and Japanese.
  
  Option 2: For mobility lifecycle management MDSL can manage your devices in the US, UK, France, Germany, Belgium and Netherlands.

• Invoice Management

  MDSL processes invoices globally, reconciles your bills with your agreed contractual rates, raises and manages the dispute process and negotiates credits with vendors. MDSL will also connect with your ERP systems chargeback and payment.

  Users and managers are able to see their call usage online and if necessary tag personal calls. Dashboards can be configured to provide management with automatic updates regarding SLAs, savings, budget, accruals plus other important reports on financial, assets or sourcing issues.

• Optimization

  MDSL will regularly highlight and recommend opportunities to optimize services and cost for fixed telecom, data and mobility.

• Helpdesk and Support

  MDSL provides a follow the sun helpdesk delivered in English, Cantonese and Japanese. Customers have also access to a 24x7x364 online support desk.

  Additional support can help you with the online portal usability and the generation of customised reports and dashboards.

To find out more about MDSL’s business process outsourcing services, please call us on +44 (0) 1892 545 353 or contact us via e-mail.